Can I get my money back if I do not like the work?
If you do not like our final designs you will receive your money back in full. As part of our unlimited edits policy we will work tirelessly to ensure we land on a product you feel comfortable and confident in. To qualify for a refund, we need to arrive at a stage where we both feel there is nothing else we can do to move the product forward.
What is the exact design process?
Every order starts with a brief and consultation discussion where we exchange assets, intel and objectives. Following this kick off our graphic designers begin the development phase, generating iteration of your desired design. Depending on the duration of the development phase, you will usually receive the first designs within 3 working days (one-day express options available). Client feedback guides the next round of edits, ensuring edits are implemented and executed in each new version. We continue to edit, iterate and fine tune until your design corresponds exactly to your wishes. When you are completely satisfied with the developed design, our team will deliver all graphics in your preferred format.
I'm missing important company info (e.g., phone number, tax code, etc.). Can I still order?
Yes, you are welcome to place an order. Any missing information can be submitted once available and will be integrated into the respective graphics. This allows you to order an affordable package (i.e. logo, business card, stationery), even if you do not yet have the final, confirmed information.
How do I communicate my design wishes?
Any ideas for your desired design are queried during the kickoff brief. You have the opportunity to describe your wishes as clearly as you can. You can also upload your own files (e.g. your own drawing, initial logo design, sample logos, etc.). Alternatively, you can always send us an e-mail or contact us by phone.
What is your satisfaction guarantee?
To ensure your comfort and security, we offer our satisfaction guarantee. If, contrary to expectations, you do not approve any of the designs sent to you, we will not charge you for our services. If you have already paid, you will get your money back completely.
Can you also advise me personally?
We are happy to advise you personally. You can contact us either by phone, by e-mail or by live chat. Simply go to our contact page, where you will find our contact details. You can get there by clicking the "Contact" button in the navigation bar at the top of the website.
What payment options do you offer?
If you'd like to pay in advance, you can pay the amount due by Paypal or bank transfer. If you'd prefer to pay only when you receive the designs we allow you to conveniently pay by invoice.
How do I make an order?
Making an order is very easy. After you have selected the desired product, you can order through the "order now" button. You'll be prompted to fill out your design request, billing information and contact details. Once you select "buy now" you'll receive an email confirming the details of your order. At this time you'll have the opportunity to clarify any details and adjust your order as needed.
Why didn't I receive my confirmation email?
If you have not received an email confirmation after completing your order, please check your spam folder. Occasionally you'll find our emails inadvertently forwarded there. For security, please add our email address firstname.lastname@example.org to your address book if possible.
Questions Related To Logo Design
What for can I use my logo for?
This depends on the particular package. The files of the Logo (Web) package are limited for use on websites as well as in Office products. For all other logo packages, you will receive the logo in excellent quality in various vector and raster formats. The logo is therefore universally applicable (for example website, professional printing, etc.).
In what file formats do I get my logo?
You will receive your completed logo in the raster formats jpg, png and psd as well as in the high-resolution vector formats ai, eps, pdf and possibly as cdr. Your logo is therefore universally usable (eg on your website, for professional printing, etc.). On request, many other formats are possible for free.
How do I get the logo designs and finished logo?
In order to make the contact with us uncomplicated, you receive all logo drafts to the E-Mail address specified by you. Afterwards you can then communicate your comments by e-mail, by customer chat or by phone. All revisions will also be sent to you by e-mail. After you are completely satisfied, we will send you the completed logo in all file formats by e-mail.
How long does the development of the logo take?
After you've shared your design needs with us, our graphic designers need an average of 2-3 working days to develop the first logo designs. You will receive these by e-mail. As a rule, we will send you revisions within 1-2 working days.
How many revisions do you perform?
We revise the logo design you choose until it meets your requirements. The number of correction loops is not limited to any of our logo packages.
Do you revise my existing logo?
We are happy to revise your existing logo and give it a contemporary and professional design. You can send us your current logo as well as your wishes for the revision during the order. Alternatively, you can of course also send us the logo by e-mail at any time.
How many logo designs do I receive?
The number of designs depends on the particular package. The web package contains 3 logo designs. Our professional package contains 6 logo designs. If you would like more designs, you can add this as an additional option during the order.
Questions Related To Business Card Design
What format can I receive my business card?
Your finished business card design is available in the master formats of jpg and psd as well as in the high-resolution vector formats ai, eps, pdf and possibly as cdr. Several other formats are available on request at no charge. You can conveniently have your business card printed in a print shop of your choice with the supplied print files.
How do I get my completed business card design?
You will receive all designs and subsequent revisions conveniently via email. If you have any comments, you can easily send them to us by e-mail or contact us by phone. You will also receive your completed business card design by e-mail.
How long does the development of business card designs take?
The development of business card designs takes an average of two to three working days. Once the designs have been completed, you will receive them conveniently by e-mail. You can then also communicate any possible comments and requests for changes by e-mail or telephone. As a rule, you will receive revisions within one to two working days.
How many revisions do you make on my business card?
The design of your business card can be revised as often as you wish because your satisfaction is important to us.
Do you revise my existing business card?
Like your logo, we can also professionally revise your existing business card design. Please include the design of your current business card when placing your order. You can either upload via the form during the order process or send it to us by e-mail.
How many business card designs do I receive?
You will receive 3 designs of your business card. We then revise the design you have chosen until it fully meets your expectations.
Questions Related To Letterhead & Envelope Design
What format will my letterhead be delivered in?
You will receive your letterhead design in the master formats jpg and psd as well as in the high-resolution vector formats ai, eps, pdf and possibly as cdr. On request, we will also send you the letterhead in other formats for free. Your letterhead can be easily printed with this print data in a print shop of your choice.
How will I receive my completed letterhead design?
All designs and revisions of the letterhead will be sent to you via e-mail. You can also send us your comments via e-mail or tell us by phone. After completion of your desired design, you will receive it in various formats by e-mail.
How long does the development of the design take?
To ensure speedy delivery, you will receive your letterhead designs within two to three working days. If you have correction requests, we can send you the revised letterhead within just one or two working days.
How many revisions do you perform?
We make as many revisions as needed until the letterhead design meets your expectations.
Do you revise my existing letterhead design?
We are happy to revise your existing letterhead design professionally. Just send us your previous design during the order via the order form. Alternatively, you can send us your current letterhead by e-mail.
How many letterhead designs do I receive?
We will send you three designs of the letterhead. After you have decided on a design, we will revise it until we have fully satisfied you.